Frequently Asked Questions
Straight answers about our mobile computer repair service — pricing, turnaround times, what we fix, and what to expect when we show up at your door.
These are the questions we get asked most often across the 38 cities we serve in DFW. If your question isn't here, call us — we answer the phone live during business hours.
Can't find your answer? Call us at 469-293-2893
Service & Repair Questions
How much does a diagnostic visit cost?
The diagnostic visit is $64.99. It is one flat visit fee, not an hourly rate, and it does not go up while the tech works. The tier depends only on the drive from us to you: $84.99 if you are more than about a 30-minute drive from us, $109.99 if more than about a 45-minute drive, and $150 if more than about an hour's drive or on weekends. We confirm the exact price with you before your appointment is booked.
How long does virus removal take?
Most virus removals take 30-60 minutes. Password resets typically take 15-30 minutes, computer optimization takes 30-45 minutes, and full system cleanups take 45-60 minutes. We complete services on-site while you wait, whether at your home, office, or preferred location in DFW.
Do you come to my location?
Yes! We're a 100% mobile service covering all of Dallas-Fort Worth. We come to your home, office, coffee shop, or any safe public location. Our service area includes Dallas, Fort Worth, Plano, Frisco, Irving, Arlington, and surrounding cities within a 30-mile radius.
What areas do you serve?
We serve the entire Dallas-Fort Worth metroplex including Dallas County (Dallas, Richardson, Garland), Tarrant County (Fort Worth, Arlington, Grand Prairie), Collin County (Plano, Frisco, McKinney, Allen), and Denton County (Denton, Lewisville, Flower Mound). Typical arrival time is 30 minutes.
Do you fix all computer problems?
Yes, we fix all software-related computer issues including viruses, malware, slow performance, password problems, software installation, and network issues. We specialize in Windows and Mac computers. We serve emergency computer service cases throughout Dallas-Fort Worth.
Do you provide estimates?
Yes, we provide professional diagnostics and transparent estimates for all computer issues. If your computer won't start or has unknown problems, we'll diagnose it and provide a clear service quote. You only pay if you approve the service. Call us for an instant quote over the phone.
Warranty & Quality Questions
What guarantee do you offer?
All services come with a 30-day warranty. If the same issue returns within 30 days, we'll return to fix it at no additional charge. We perform complete virus removal and full password recovery on all supported systems.
Do you use quality software tools?
We use professional, licensed software tools from industry leaders like Microsoft, Norton, and Malwarebytes. Our tools are always up-to-date with the latest virus definitions and security patches. We never use pirated or questionable software on your computer.
Will I lose my data during service?
No, virus removal and most common services don't affect your data. Your files, photos, documents, and settings remain intact. For severe infections or system issues, we always attempt data preservation first. We recommend backing up your computer before any service as a precaution.
Are your technicians certified?
Yes, our technicians are experienced professionals with extensive training in computer software services. They stay updated on the latest virus removal techniques and security tools and use professional-grade software to ensure quality service.
Computer-Specific Questions
Can you reset Windows passwords?
Yes, our technicians are experts at Windows password reset. We can reset local accounts, Microsoft accounts, and administrator passwords without data loss. We use professional tools to regain access while preserving all your files and programs.
Do you service Mac computers?
Yes, we specialize in Mac computer services including macOS password reset, virus removal, and optimization. Our technicians are experienced with all Mac models including MacBook Pro, MacBook Air, iMac, and Mac Mini. Most services take about 30-45 minutes.
Which Windows versions do you support?
We support all Windows versions including Windows 11, Windows 10, Windows 8.1, and Windows 7. We can remove viruses, reset passwords, optimize performance, and install software on all these versions. We also support Windows Server editions for business clients.
Do you fix laptop computers?
Yes, we service all laptop brands including Dell, HP, Lenovo, ASUS, and Acer. Common services include virus removal, password reset, and performance optimization. We provide on-site service for both personal and business laptops.
Booking & Scheduling Questions
Are you open on weekends?
Yes, we're open 7 days a week including weekends. We are available 24/7. Weekend appointments fill quickly, so we recommend calling early to schedule your preferred time.
Do you offer emergency computer service?
Yes, we offer emergency same-day computer service throughout Dallas-Fort Worth. For urgent issues, we typically arrive within 30 minutes to 1 hour. Emergency service is available for virus removal, password reset, and critical issues.
How do I schedule computer service?
Simply call us at 469-293-2893 to schedule. We'll ask about your computer type, the issue, and your preferred location and time. We'll provide a quote over the phone and can often come the same day.
What should I do before the technician arrives?
Back up your important files if possible, note any error messages you're seeing, and choose a comfortable location for the service. Make sure your computer is plugged in or charged. Have your login credentials ready if you remember them - if not, we can help reset them.
Repair Process Questions
What happens during a mobile repair?
Our technician arrives at your location with all necessary tools and parts. They'll diagnose your device, confirm the issue and quote, complete the repair while you wait, test all functions, and clean your device. The entire process typically takes 30 minutes for most repairs.
Is mobile repair as good as shop repair?
Yes! We bring professional-grade tools and parts to your location. Our mobile setup is complete with everything needed for quality repairs. The only difference is convenience - you don't have to drive anywhere or wait in a shop.
What if the repair takes longer than expected?
If we discover additional issues during repair, we'll explain the situation and provide options. You're never obligated to proceed with additional repairs. Most repairs are completed within the estimated time frame.
What payment methods do you accept?
We accept cash, all major credit cards, debit cards, and mobile payment apps. Payment is due when the repair is completed. We provide receipts for your records and warranty documentation.
More Quick Answers
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Still Have Questions?
We're here to help! Call us for immediate answers or to schedule your repair.
Mobile Repair Service • Available 24/7