Help Center

You can book online in 60 seconds, or call us at 469-293-2893. We offer same-day appointments 7 days a week across all of DFW.

We cover the entire Dallas-Fort Worth metroplex — Dallas, Tarrant, Collin, Denton, Ellis, Kaufman, and Rockwall counties. That's 84+ cities. We come to your home or office.

Our diagnostic fee is $64.99, which covers the first hour of troubleshooting. Most repairs are completed within that first visit. We'll always quote you before doing additional work.

We recommend it when possible, but if your computer isn't functioning, don't worry — we'll handle data preservation as part of the repair. We never delete customer data without permission.

Most repairs are completed in 1-2 hours on-site. Complex issues like data recovery or hardware replacement may take longer. We'll give you a time estimate before starting.

All repairs come with a 90-day warranty. If the same issue returns within 90 days, we'll fix it at no charge. Revisit appointments are always free.

Visit our repair status page and enter the phone number you used when booking. You'll see all your upcoming and completed appointments.

Your satisfaction is guaranteed. If you're not happy, call us at 469-293-2893 and we'll make it right. You can also submit feedback anytime.

Start by restarting your computer (a full shutdown, not just sleep). Close unused browser tabs and programs. Check if Windows Update is running in the background. If it's still slow after a restart, you may have malware or a failing hard drive — book a diagnostic and we'll find the root cause.

Don't panic, and don't click on any pop-ups. Disconnect from the internet (unplug ethernet or turn off WiFi). Don't enter passwords or financial info. Call us at 469-293-2893 — we can often start helping remotely while we drive to you.

Not necessarily. A computer that won't boot could be a power supply issue, dead battery, or software corruption — none of which typically destroy data. We recover data from non-booting computers regularly. Learn about our data recovery service.

Common causes: outdated router firmware, interference from other devices, too many devices on the network, or your router is too far away. Try restarting your router first. If it persists, we can do a network assessment and fix dead zones.

First, check that it's powered on and connected (USB or WiFi). Try printing a test page from the printer itself. Clear the print queue on your computer (Settings → Printers). If it still won't print, it could be a driver issue or hardware failure — we repair all major brands.

No — we can reset Windows passwords without losing your data. This is one of our most common repairs. Learn about our password reset service or call 469-293-2893.

Yes. We provide on-demand IT support for small businesses across DFW — no contracts or monthly minimums. Learn more about business IT support.

Absolutely. We offer compliance assessments and remediation for HIPAA, PCI-DSS, and other regulatory frameworks. We'll audit your current setup and implement the controls you need.

Yes — from WiFi access points to full structured cabling installations (Cat6, fiber) and access control systems. We handle the complete infrastructure.