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Your Computer Might Have a Virus — Here's What to Do
What to Do Right Now
Stop what you're doing online
Don't enter passwords, don't do online banking, don't open email attachments. If the virus is a keylogger, everything you type is being recorded.
Disconnect from the internet
Turn off WiFi or unplug ethernet. This prevents the virus from sending your data out and stops it from downloading more malware.
Don't download random 'antivirus' tools
Many pop-ups pretending to be virus scanners are themselves malware. If you didn't install it before the infection, don't install it now.
Write down what happened
When did the problems start? What did you click or download? What symptoms are you seeing? This helps us identify the specific malware and clean it faster.
Don't try to delete suspicious files manually
Malware often has protection mechanisms — deleting the wrong file can trigger worse behavior or make the system unbootable.
Call for professional removal
We come to your location same-day and remove the virus completely, then set up protection to prevent reinfection.
Need help right now?
Our technician comes to your Dallas-Fort Worth location same-day. Most issues resolved in one visit.
How to Know This Is Happening to You
- ⚠ Computer running much slower than normal
- ⚠ Pop-up ads appearing even when browser is closed
- ⚠ Browser homepage changed without your permission
- ⚠ Search results redirecting to unfamiliar sites
- ⚠ Programs you didn't install appearing on your computer
- ⚠ Antivirus software disabled or won't run
- ⚠ Hard drive running constantly for no reason
- ⚠ Friends say they got spam from your email
How We Fix This
1. Assess
We come to your location, identify exactly what happened, and explain your options before doing anything.
2. Fix
Professional cleanup, recovery, and repair — done at your home or office while you watch.
3. Protect
We close the vulnerability that caused this and set up defenses so it doesn't happen again.
Common Questions
How do I know for sure if my computer has a virus?
Common signs: unexplained slowness, pop-ups even with browser closed, programs you didn't install, browser redirects, disabled antivirus, and emails sent from your account that you didn't write. We can confirm and identify the exact malware during our diagnostic visit.
Can I fix a virus myself?
Simple adware, maybe. Serious malware — trojans, rootkits, ransomware — no. These embed themselves deep in the system and can survive basic antivirus scans. Professional removal ensures complete cleanup and identifies how you got infected so it doesn't happen again.
Will I lose my files if I have a virus?
Usually not. We remove the virus while preserving your files. The exception is ransomware, which encrypts files — even then, we can often recover data from backups or using decryption tools. We always check file integrity during cleanup.
How much does virus removal cost in Dallas?
Our diagnostic, from $64.99, is the first step: we find what you are dealing with, then quote the removal before any work begins. Severe infections with multiple malware types may require a second visit.
How did I get a virus?
The most common sources: clicking a link in a phishing email, downloading software from unofficial sites, visiting compromised websites, using outdated software with known vulnerabilities, or plugging in an infected USB drive. We identify the source during cleanup.
From $64.99 diagnostic
Mobile service, we come to you. Farther-out DFW locations may be $84.99 (more than about 30 minutes out) or $109.99 (more than about an hour out), confirmed before booking. Repairs quoted on-site before any work begins.
Ready to Get Your Computer Fixed?
Professional computer repair services throughout Dallas-Fort Worth.
Same-day mobile service with 30-day warranty. We come to you!
We respond within 30 minutes.
Available 7 days a week