Follow these steps in order. Then call us.
469-293-2893Same-day response across Dallas-Fort Worth
Your Office Network Is Down — Here's How to Fix It
What to Do Right Now
Check if it's your ISP, not your network
Visit downdetector.com on your phone (using cellular data) and search for your internet provider. If they have a reported outage, the problem isn't yours — call your ISP for an ETA.
Power cycle your router and modem
Unplug both for 30 seconds, then plug in the modem first. Wait for all lights to stabilize (2-3 minutes), then plug in the router. This fixes about 40% of network outages.
Check the cable connections
Look at the modem and router — are all ethernet cables firmly plugged in? A loose cable is one of the most common causes of 'network down' that people overlook.
Test with a direct connection
Plug a laptop directly into the modem with an ethernet cable. If the internet works, the problem is your router or WiFi — not your internet connection.
Check if it's affecting all devices
If only some devices are offline, it's likely a WiFi or DHCP issue, not a full network outage. Restart the affected devices and try reconnecting to WiFi.
Call us if the above didn't fix it
If power cycling and cable checks didn't restore the network, there's likely a configuration issue, hardware failure, or ISP problem that needs professional diagnosis. We come on-site same-day.
Need help right now?
Our technician comes to your Dallas-Fort Worth location same-day. Most issues resolved in one visit.
How to Know This Is Happening to You
- ⚠ No devices can connect to WiFi or ethernet
- ⚠ Internet worked fine yesterday, nothing changed
- ⚠ Some computers work, others don't
- ⚠ WiFi shows connected but no internet access
- ⚠ VoIP phones are down along with internet
- ⚠ Network printer stopped working for everyone
How We Fix This
1. Assess
We come to your location, identify exactly what happened, and explain your options before doing anything.
2. Fix
Professional cleanup, recovery, and repair — done at your home or office while you watch.
3. Protect
We close the vulnerability that caused this and set up defenses so it doesn't happen again.
Common Questions
How long does it take to fix a network outage?
If it's a simple router failure or configuration issue, we fix it in 30-60 minutes on-site. If it's a cable or hardware failure, same visit but may need parts. ISP-level outages are on their timeline — we can set up temporary solutions like a cellular backup if your business can't wait.
Can you come today?
Yes. Network outages are high-priority because they stop your entire office from working. We schedule most network emergency visits within 2-4 hours across Dallas-Fort Worth.
How do I prevent network outages?
Three things: a business-grade router (not consumer), a UPS battery backup on your networking equipment, and a cellular failover connection for critical businesses. We set up all three.
What does network repair cost?
Our diagnostic, from $64.99, is the on-site visit where we find the fault. We quote the repair before work begins. If you need new hardware (router, switch, access point), we quote parts separately.
From $64.99 diagnostic
Mobile service, we come to you. Farther-out DFW locations may be $84.99 (more than about 30 minutes out) or $109.99 (more than about an hour out), confirmed before booking. Repairs quoted on-site before any work begins.
Ready to Get Your Computer Fixed?
Professional computer repair services throughout Dallas-Fort Worth.
Same-day mobile service with 30-day warranty. We come to you!
We respond within 30 minutes.
Available 7 days a week