Follow these steps in order. Then call us.
469-293-2893Same-day response across Dallas-Fort Worth
Ransomware Attack — What to Do Right Now
What to Do Right Now
Disconnect the infected computer immediately
Unplug ethernet, turn off WiFi, and disconnect from any shared drives. Ransomware spreads across networks — every second connected puts other computers at risk.
Do NOT pay the ransom
40% of businesses that pay never get their data back. Payment also funds more attacks and marks you as a payer — making future attacks more likely.
Take a photo of the ransom screen
The ransom note contains details that help identify the specific ransomware variant. Some variants have known decryption tools available for free.
Disconnect other computers from the network
If one computer is infected, assume the network is compromised. Take all other machines offline until the extent of the infection is confirmed.
Check if your backups are intact
If you have offline or cloud backups that weren't connected during the attack, your data may be safe. Don't connect backup drives to any infected machine.
Call a professional — don't try to decrypt yourself
Running the wrong decryption tool can permanently destroy your data. We identify the ransomware variant and use the correct recovery method.
Need help right now?
Our technician comes to your Dallas-Fort Worth location same-day. Most issues resolved in one visit.
How to Know This Is Happening to You
- ⚠ Files renamed with extensions like .locked, .encrypted, .crypt
- ⚠ Ransom note as a text file or wallpaper on your desktop
- ⚠ Unable to open any documents, photos, or files
- ⚠ Computer running but all data is inaccessible
- ⚠ Multiple computers on the network affected simultaneously
- ⚠ Demand for payment in Bitcoin or cryptocurrency
How We Fix This
1. Assess
We come to your location, identify exactly what happened, and explain your options before doing anything.
2. Fix
Professional cleanup, recovery, and repair — done at your home or office while you watch.
3. Protect
We close the vulnerability that caused this and set up defenses so it doesn't happen again.
Common Questions
Should I pay the ransomware demand?
No. FBI, CISA, and cybersecurity experts all recommend against paying. 40% of payers never receive decryption keys. Payment funds criminal organizations and puts a target on your back for future attacks. We can often recover data through other means.
Can ransomware files be recovered without paying?
Often yes. Many ransomware variants have known free decryption tools (check nomoreransom.org). If the ransomware encrypted files but your backups are intact, we restore from backup. Even without backups, some variants have vulnerabilities we can exploit for recovery.
How did ransomware get on my computer?
The most common paths are phishing emails with malicious attachments, compromised websites, remote desktop (RDP) with weak passwords, and outdated software with known vulnerabilities. We identify the entry point and close it during recovery.
How much does ransomware recovery cost?
Recovery at Techrepair DFW starts with a $64.99 assessment. Full recovery depends on the number of machines affected and whether backup restoration is needed, and we quote it before work begins.
How do I prevent ransomware in the future?
Three things: maintain offline backups (tested regularly), keep all software updated, and train employees to recognize phishing emails. We set up automated backup systems and provide basic security configuration as part of recovery.
From $64.99 diagnostic
Mobile service, we come to you. Farther-out DFW locations may be $84.99 (more than about 30 minutes out) or $109.99 (more than about an hour out), confirmed before booking. Repairs quoted on-site before any work begins.
Ready to Get Your Computer Fixed?
Professional computer repair services throughout Dallas-Fort Worth.
Same-day mobile service with 30-day warranty. We come to you!
We respond within 30 minutes.
Available 7 days a week