Follow these steps in order. Then call us.
469-293-2893Same-day response across Dallas-Fort Worth
Your Computer Was Hacked — Here's What to Do
What to Do Right Now
Disconnect from the internet
Pull the ethernet cable or turn off WiFi. This stops the hacker from accessing your system remotely and prevents data from leaving your computer.
Do NOT turn off the computer
Shutting down can destroy forensic evidence and trigger malware that activates on reboot. Leave it on but disconnected.
Change passwords from a different device
Use your phone to change passwords for email, banking, and any account you use on the hacked computer. Start with email — that's the master key.
Check your bank accounts
Log into banking from your phone and look for unauthorized transactions. Call your bank immediately if you see anything suspicious.
Don't try to fix it yourself
Running random antivirus tools can make things worse. A professional can identify what was compromised and clean it properly.
Need help right now?
Our technician comes to your Dallas-Fort Worth location same-day. Most issues resolved in one visit.
How to Know This Is Happening to You
- ⚠ Programs opening or closing on their own
- ⚠ Mouse moving without you touching it
- ⚠ Strange emails sent from your account
- ⚠ New programs you didn't install
- ⚠ Browser redirecting to unfamiliar sites
- ⚠ Antivirus disabled without your action
- ⚠ Files encrypted or renamed with strange extensions
- ⚠ Webcam light on when you're not using it
How We Fix This
1. Assess
We come to your location, identify exactly what happened, and explain your options before doing anything.
2. Fix
Professional cleanup, recovery, and repair — done at your home or office while you watch.
3. Protect
We close the vulnerability that caused this and set up defenses so it doesn't happen again.
Common Questions
How do I know if my computer was actually hacked?
Signs include programs running on their own, mouse movements you didn't make, emails sent from your account that you didn't write, new software you didn't install, and browser redirects. If your files have been encrypted with a ransom demand, that's ransomware — a specific type of hack.
Should I call the police if my computer was hacked?
File a report with local police and the FBI's IC3 (ic3.gov) if you lost money or sensitive data was stolen. For business hacks, this may be required for insurance claims and compliance reporting. We can help document what happened for your report.
Can a hacked computer be fixed?
Yes, in almost all cases. We remove the malware, close the vulnerability that was exploited, recover your data, and secure your system against future attacks. Most hacked computer cleanups take 2-3 hours at your location.
How much does it cost to fix a hacked computer?
Our diagnostic starts at $64.99 at your location. Most hack cleanups take 1-2 visits depending on severity. We quote the cleanup before starting.
How quickly can you come help?
Same-day service across Dallas-Fort Worth. Most appointments are scheduled within 2-4 hours of your call. For active hacks where someone is currently in your system, call us immediately at 469-293-2893.
From $64.99 diagnostic
Mobile service, we come to you. Farther-out DFW locations may be $84.99 (more than about 30 minutes out) or $109.99 (more than about an hour out), confirmed before booking. Repairs quoted on-site before any work begins.
Ready to Get Your Computer Fixed?
Professional computer repair services throughout Dallas-Fort Worth.
Same-day mobile service with 30-day warranty. We come to you!
We respond within 30 minutes.
Available 7 days a week